Our Roster
The talent driving the arena.
A high-performance squad of communication experts, data strategists, and service leaders building the future of customer engagement.
Marcus Thorne
Director of OperationsMarcus Thorne
Director of Operations
A veteran of high-volume contact centers, Marcus orchestrates our floor strategy to ensure every interaction hits the mark.
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Elena Vance
Client Success Lead
Elena Vance
Client Success Lead
Dedicated to bridging the gap between our partners and their customers, ensuring seamless communication and rapid resolution.
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Julian Reyes
Systems Architect
Julian Reyes
Systems Architect
Engineers the high-speed routing protocols that keep our call center platform responsive and reliable under peak load.
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Sarah Jenkins
Training Coordinator
Sarah Jenkins
Training Coordinator
Develops our elite coaching programs, turning new recruits into high-performance communication specialists.
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David Chen
Data Analytics Manager
David Chen
Data Analytics Manager
Translates call metrics into actionable insights, helping our clients optimize their customer engagement strategies.
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Tanya Brooks
Quality Assurance Lead
Tanya Brooks
Quality Assurance Lead
Maintains the gold standard of service, ensuring every call reflects the excellence of the Phoenix Sun brand.
LinkedInBuilt for the championship mindset.
Phoenix Sun Call Center operates like a pro franchise. Our coaching staff ensures every interaction is a winning play, delivering high-impact results for your business.
- Review call logs — Phoenix
- Team strategy sync 2:00 PM
- Draft training module — Suns
- Submit weekly performance
The Strategy Lead
Managing the floor with precision. Our strategy leads ensure every call center agent is performing at their peak, turning every customer interaction into a win for your brand.
The Performance Analyst
Tracking every metric in real-time. We identify trends before they become issues, keeping your service levels at championship standards.
The Arena Operator
Ensuring the infrastructure is always ready for game time. We keep the technology running so your team can focus on the customer.
The Training Coach
Developing talent to ensure every agent is a star. We invest in continuous learning to keep our service levels at the top of the league.